Privacy Policy

Last Updated: December 04, 2025

This Privacy Policy describes how Sampark (“Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your information when you use our website https://sampark.app (“Website”) and the communication services we provide, including chat messaging, audio calling, and video calling (collectively, the “Services”).

By visiting or using our Website or Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Sampark collects information to provide and improve its communication services. This includes details you provide during account registration, such as your name, email, and phone number, as well as data from your use of chat, audio, and video features. We also automatically collect technical information like device details, IP address, and usage logs to ensure platform security and performance. All information is collected in accordance with our Privacy Policy and used only to operate and enhance the Sampark experience.

This privacy policy (the “Policy” or the "Privacy Policy”) describes how sampark collects, uses, consults, or otherwise processes an individual's Personal Data. For the purposes of this policy, "sampark" refers to sampark. In all cases described in this Policy, sampark will process your personal data as a data Controller.

We are committed to protecting the privacy of our users and customers. This Privacy Policy is especially directed at:

1.1 Information You Provide Directly

When you create an account or interact with Sampark, you may provide:

A. Account Registration Information

• Full Name
• Email Address
• Mobile Number
• Password or authentication details

B. Communication Content

Depending on how you use Sampark:

Chat Messages

• We process text messages, attachments, and media you send.
• Messages may be stored temporarily or persistently depending on system requirements.
• Messages are encrypted during transmission.

Audio/Video Calls

• Sampark does NOT record audio or video calls by default.
• We process call connection data to enable communication.
• Only call metadata (not content) may be stored.

C. User Support & Feedback

When you contact support, we may collect:

• Name
• Mobile Number
• Email Id
• Issue descriptions
• Call with the support team

When you use Sampark, certain information is collected automatically to help us operate and secure the platform. This includes device details, IP address, browser type, operating system, usage patterns, and interaction logs. We also use cookies and similar technologies to maintain your session, improve functionality, and analyze how the Services are used. This data helps ensure smooth performance, enhance user experience, and detect potential security issues.

When you access our Website or use our Services, we automatically collect certain technical and usage-related information.

2.1 Device and Technical Information

• IP address
• Device type
• Operating system version
• Browser type/version
• Hardware identifiers
• Network information

This helps in optimizing our Services for different devices.

2.2 Usage and Activity Data

• Date/time of website visits
• Pages viewed
• Interactions within chat or call modules
• Error logs and crash reports
• Service performance metrics

This data allows us to improve speed, security, and reliability.

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Recognize your login session
• Maintain your preferences
• Improve performance
• Analyze how users interact with the Website

Users may disable cookies, but essential Services may stop functioning properly.

Sampark uses your information to deliver and improve its communication services, including chat, audio, and video calling. We use this data to authenticate users, maintain platform functionality, enhance performance, resolve technical issues, and protect against fraud or misuse. Your information also helps us provide customer support, send service-related updates, and analyze usage trends to improve the overall user experience.

We use your information for various lawful and service-related purposes.

3.1 To Provide and Operate the Services

• Enable chat, audio, and video communication
• Authenticate users and maintain profiles
• Sync messages, contacts, and conversations
• Facilitate user-to-user communication

3.2 To Improve and Personalize the User Experience

• Analyze usage patterns
• Improve platform design and features
• Provide customized recommendations
• Fix bugs and resolve technical issues

3.3 To Enhance Safety, Security, and Compliance

We use your information to:

• Detect fraud or suspicious activity
• Prevent unauthorized account access
• Comply with legal requirements (court orders, law enforcement requests)
• Enforce our Terms and Conditions

3.4 To Communicate with Users

• Account-related notifications
• Password reset and security alerts
• Service updates and new feature announcements
• Customer support and troubleshooting

Marketing emails (if any) are sent only with your consent.

Sampark does not sell your personal information. We only share data with trusted third-party providers who help operate and support the platform—such as hosting services, communication tools, analytics partners, and customer support systems. Information may also be shared when required by law or to protect the safety and integrity of the platform. All third parties are obligated to handle your data securely and only for authorized purposes.

We do NOT sell your personal information.

We may share information only under these circumstances:

5.1 Service Providers

We work with third-party vendors to support platform operations, including:

• Cloud hosting providers
• SMS/email notification services
• Analytics providers
• Payment gateways (if applicable)
• Identity verification tools

They may access information only to perform assigned services.

5.2 Legal Compliance

We may disclose information when required:

• By lawful court orders
• For government or regulatory investigations
• To enforce rights, terms, or policies

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred with adequate protections.

Sampark stores your information on secure servers and uses industry-standard security measures to protect your data. This includes encryption for chats and calls where applicable, secure data transmission (HTTPS), access controls, and regular security monitoring. While we take strong steps to safeguard your information, no system is completely foolproof. We continuously work to maintain the safety and integrity of your data and prevent unauthorized access or misuse.

We use industry-standard measures to safeguard user data.

6.1 Security Measures

• HTTPS encryption
• Encrypted data transmission
• Encrypted call and chat connections
• Firewall and intrusion detection systems
• Access controls and authentication layers

Although we take strong protection measures, no system can guarantee 100% security.

6.2 Data Storage

Your data may be stored on secure servers located in:

• India
• Or other global data centers (depending on our cloud provider)

Storage always complies with applicable laws.

Sampark retains your information only for as long as necessary to operate the platform, provide communication services, comply with legal obligations, and maintain security. Account details, chat data, and call metadata are stored based on system requirements and may be deleted when no longer needed or upon user request, where applicable. Once the retention period ends, data is securely removed from our systems.

We retain information only as long as necessary.

Typical retention rules:

• Account information: until account is deleted
• Chat data: based on system policy or user request
• Call metadata: for security, fraud prevention, and reporting
• Support logs: retained until issues are resolved

After retention periods expire, data is securely deleted.

Sampark gives users control over their personal information. Depending on your region, you may have the right to access, update, or delete your data, as well as request corrections or withdraw consent for certain types of processing. You may also choose to disable cookies, manage notification preferences, or close your account at any time. To exercise your rights or make privacy-related requests, you can contact Sampark’s support team at admin@thesampark.com

Depending on your jurisdiction, you may have the following rights:

• Right to Access – request a copy of your data
• Right to Rectification – correct inaccurate information
• Right to Deletion – request deletion of account and stored data
• Right to Withdraw Consent – opt-out of non-essential processing
• Right to Data Portability
• Right to Restrict Processing

To exercise rights, contact: admin@thesampark.com

Sampark is not designed for children under the age of 13 (or under 18 where local laws require parental consent). We do not knowingly collect personal information from minors. If we learn that a child has used the platform or submitted personal data without proper authorization, we will promptly delete the information and may restrict access to ensure safety and compliance.

Sampark is not intended for children under 13 years (or 18 where legally required).

We do not knowingly collect data from minors.

If such data is discovered, we will delete it immediately.

Sampark may include links to third-party websites or services for additional features, payments, or analytics. These external sites operate independently and have their own privacy practices. Sampark is not responsible for the content, policies, or security of third-party websites. Users should review the privacy policies of any external sites before interacting with them.

The Website may contain links to external sites.

We are not responsible for their content, security, or privacy practices.

Users should review their separate policies.

Sampark may store or process your information on servers located outside your country of residence. When data is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy, such as secure transfer protocols and compliance with applicable data protection laws. These measures help ensure your information remains safe, regardless of where it is processed.

If data is transferred outside your country, we ensure appropriate safeguards such as:

• Contractual clauses
• Secure transfer channels
• Adequate data protection frameworks